Replacing a Device or Gateway

Sometimes a device or gateway may exhibit bad behavior, get lost, or be accidentally destroyed. In these cases, you can replace the device quickly and easily using a features in that device's settings.

1. Open your app.kairoswater.io account (accessing from a mobile device makes the replacement easier because you can scan the code for the new devices from your mobile)
2. Navigate to the device that you would like to replace
   
3. Tap the "Settings" heading
   
4. Tap "Replace Device" on the right
5. If a pop-up alert appears requesting access to your camera, tap "Allow" in order to scan the QR code on the new device. Otherwise, you will need to enter the number manually.
   
6. Once the new device information has been scanned/entered, replace the old unit with the new, following instructions given for the installation of the old device.
7. Contact Kairos at info@kairoswater.io to send the old device back.

NOTE: Replacement devices can be ordered from Kairos at kairoswater.io or reaching out to your contact at Kairos.